Effective Date: July 30, 2026
Welcome to NeemBrush (“we,” “our,” “us”). These Terms and Conditions (“Terms”) govern your use of www.neembrush.shop and all products and services offered through our website.
By accessing or using our website, you agree to comply with these Terms. If you do not agree, please do not use our website.
1. Company Information
Business Name: NeemBrush
- Website: www.neembrush.shop
- Customer Support
- Phone: +91 99392 34658
- Email: support@neembrush.shop
2. Eligibility
By using this website, you confirm that:
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You are at least 18 years old or using the website under the supervision of a parent or legal guardian.
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You have the legal authority to enter into a binding agreement.
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All information provided during registration or purchase is accurate and complete.
3. Products
NeemBrush offers natural neem-based oral care products.
We strive to ensure that all product descriptions, images, specifications, pricing, and availability are accurate. However:
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Product colors may vary due to screen settings.
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Minor variations in size, texture, weight, and color may occur because our products are made from natural materials.
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We reserve the right to modify product specifications without prior notice.
4. Pricing
All prices displayed on the website are in Indian Rupees (INR).
Prices include applicable taxes unless stated otherwise.
Shipping charges, if applicable, are calculated during checkout.
We reserve the right to:
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Change prices without prior notice.
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Correct pricing errors.
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Cancel orders placed due to pricing mistakes.
5. Orders
After placing an order:
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You will receive an order confirmation email.
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Order confirmation does not guarantee acceptance.
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We reserve the right to refuse or cancel any order for any reason.
Reasons may include:
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Product unavailable
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Payment failure
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Incorrect pricing
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Suspected fraud
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Violation of these Terms
If payment has already been received, the amount will be refunded according to our Refund Policy.
6. Payment
We accept secure online payments through trusted payment gateways.
Accepted payment methods may include:
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UPI
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Credit Cards
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Debit Cards
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Net Banking
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Wallets
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Other payment methods displayed during checkout
NeemBrush does not store your complete card or banking information.
7. Shipping & Delivery
Estimated delivery timelines are provided for convenience only.
Delivery may be delayed due to:
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Weather conditions
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Natural disasters
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Courier delays
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Government restrictions
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High demand periods
Once an order is handed over to the courier partner, delivery is subject to the courier company’s operations.
NeemBrush is not responsible for delays beyond our reasonable control.
8. Cancellation Policy
Orders may be cancelled before they are shipped.
Once an order has been dispatched, cancellation may not be possible.
Refund eligibility will be governed by our Refund Policy.
9. Return & Refund
Please refer to our separate Return & Refund Policy for complete details.
Generally:
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Products must be unused.
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Products must be returned in original packaging.
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Return requests should be made within the applicable return period.
Refunds will be processed only after inspection and approval.
10. User Account
You are responsible for:
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Maintaining confidentiality of your account credentials.
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Restricting access to your account.
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All activities occurring under your account.
Notify us immediately if you suspect unauthorized access.
11. Prohibited Activities
You agree not to:
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Use the website for unlawful purposes.
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Attempt unauthorized access.
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Upload malicious software.
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Interfere with website functionality.
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Copy or reproduce website content without permission.
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Violate applicable laws or regulations.
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Engage in fraudulent transactions.
Violation of these Terms may result in account suspension or legal action.
12. Intellectual Property
All website content including:
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Logo
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Brand name
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Product images
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Product descriptions
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Graphics
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Videos
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Website design
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Text
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Icons
are the intellectual property of NeemBrush unless otherwise stated.
No content may be copied, reproduced, distributed, or used without prior written permission.
13. Health Disclaimer
NeemBrush products are intended for general oral hygiene and wellness.
Our products are not intended to diagnose, treat, cure, or prevent any disease.
The information provided on this website is for educational purposes only and should not be considered medical advice.
If you have any medical condition, allergies, or oral health concerns, please consult a qualified healthcare or dental professional before using our products.
Individual results may vary.
14. Limitation of Liability
To the maximum extent permitted by law, NeemBrush shall not be liable for:
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Indirect damages
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Incidental damages
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Consequential damages
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Loss of profits
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Business interruption
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Loss of data
Our maximum liability shall not exceed the amount paid by the customer for the relevant order.
15. Third-Party Links
Our website may contain links to third-party websites.
NeemBrush is not responsible for:
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Third-party content
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Privacy practices
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Security
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Services offered by external websites
Users access third-party websites at their own risk.
16. Reviews & User Content
Customers may submit:
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Reviews
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Ratings
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Feedback
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Images
By submitting content, you grant NeemBrush a non-exclusive, royalty-free, worldwide license to use, reproduce, modify, publish, and display such content for business, promotional, or marketing purposes.
We reserve the right to remove inappropriate or misleading content.
17. Privacy
Your use of our website is also governed by our Privacy Policy.
Please read our Privacy Policy to understand how we collect, use, and protect your personal information.
18. Force Majeure
NeemBrush shall not be held responsible for delays or failure to perform obligations caused by events beyond our reasonable control, including but not limited to:
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Flood
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Fire
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Earthquake
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Pandemic
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Government actions
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Internet outages
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Transportation disruptions
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Labor disputes
19. Indemnification
You agree to indemnify and hold harmless NeemBrush, its owners, employees, affiliates, and partners from any claims, damages, liabilities, costs, or expenses arising from:
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Violation of these Terms
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Misuse of the website
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Violation of any applicable law
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Infringement of third-party rights
20. Governing Law
These Terms shall be governed and interpreted in accordance with the laws of India.
Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the competent courts in Madhubani, Bihar, India, unless otherwise required by applicable law.
21. Changes to Terms
NeemBrush reserves the right to update or modify these Terms at any time.
Changes become effective immediately upon publication on the website.
Continued use of the website constitutes acceptance of the updated Terms.
22. Contact Us
If you have any questions regarding these Terms and Conditions, please contact us:
NeemBrush
Phone: +91 99392 34658
Email: support@neembrush.shop
23. Entire Agreement
These Terms and Conditions, together with our Privacy Policy, Shipping Policy, and Return & Refund Policy, constitute the entire agreement between NeemBrush and the user regarding the use of this website and supersede all prior communications and understandings.
