Return & Refund Policy

Effective Date: July 30, 2026

Welcome to NeemBrush. We are committed to providing high-quality natural neem oral care products. Customer satisfaction is important to us, and we strive to ensure every order meets our quality standards.

Please read our Return & Refund Policy carefully before placing an order.

1. Eligibility for Returns

Due to hygiene and health safety reasons, our neem sticks are personal care products. Therefore, returns are accepted only under the following circumstances:

You received a damaged product.
You received the wrong product.
The product package was tampered with before delivery.
The product is missing items.
The product is defective upon delivery.

Returns are not accepted for:

Opened or used products.
Products damaged after delivery due to misuse.
Orders placed by mistake.
Change of mind after delivery.
Products returned without original packaging.

2. Return Request Timeline

Customers must request a return within 48 hours of receiving the order.

Requests submitted after 48 hours may not be accepted.

3. Mandatory Unboxing Video

To process any return or replacement request, customers must provide:

A complete unboxing video starting before opening the package.
Clear photos showing the issue.
Order ID.
Customer name.
Registered mobile number.

Without an unedited unboxing video, return or replacement requests may be declined.

4. How to Request a Return

Please contact our support team through:

Email: support@neembrush.shop

Phone / WhatsApp: +91 99392 34658

Provide:

Order Number
Name
Contact Number
Reason for Return
Photos
Unboxing Video

Our team will review your request within 2–3 business days.

5. Return Approval

If your return request is approved:

Our team will provide return instructions.
The product must be securely packed.
The returned product must include all original packaging and accessories (if any).

NeemBrush reserves the right to reject returns that do not meet our policy.

6. Replacement Policy

Eligible products may be replaced if:

Wrong item delivered.
Damaged during shipping.
Manufacturing defect.
Missing product.

Replacement depends on stock availability.

If the product is unavailable, a refund may be issued instead.

7. Refund Policy

Refunds are issued only after the returned product is received and inspected.

Approved refunds will be processed to the original payment method.

Estimated refund timelines:

UPI: 2–5 business days
Debit/Credit Card: 5–7 business days
Net Banking: 5–7 business days
Wallet Payments: 2–5 business days

For Cash on Delivery (COD) orders, refunds will be transferred to the customer’s bank account after verification.

8. Non-Refundable Situations

Refunds will not be issued if:

Product has been used.
Product is intentionally damaged.
Incorrect shipping address provided by customer.
Delivery failed due to customer unavailability.
Return request made after the allowed period.
No valid proof (photos/video) is provided.

9. Order Cancellation

Customers may cancel an order only before it has been shipped.

Once the order has been dispatched, cancellation is not possible.

If eligible, the refund will be processed according to our refund timeline.

10. Damaged or Incorrect Orders

If you receive:

Damaged packaging
Wrong product
Missing product
Manufacturing defect

Please contact us within 48 hours with your unboxing video and supporting images.

We will resolve your issue as quickly as possible.

11. Shipping Charges

If the return is due to our mistake (wrong, damaged, or defective product), NeemBrush will bear the return shipping cost.

If the return is requested for any other eligible reason, shipping charges may be deducted from the refund where applicable.

12. Quality Assurance

Every NeemBrush product undergoes quality inspection before dispatch.

As our products are natural, slight variations in color, texture, or appearance may occur. These natural variations are not considered defects.

13. Contact Us

If you have any questions regarding returns or refunds, please contact us:

NeemBrush Customer Support