Shipping Policy

Effective Date: 30 July 2026

Welcome to NeemBrush. We are committed to delivering your orders safely, quickly, and efficiently across India. Please read our Shipping Policy carefully before placing an order.

1. Order Processing

All orders are processed within 1–2 business days after successful payment confirmation.
Orders placed on Sundays or public holidays will be processed on the next working day.
During festive seasons, promotional sales, or high order volumes, processing may take slightly longer.

2. Shipping Locations

NeemBrush currently delivers across India.

At this time, we do not offer international shipping. If international shipping becomes available in the future, this policy will be updated accordingly.

3. Estimated Delivery Time

Delivery timelines depend on your location.

Metro Cities: 7 business days
Tier 2 & Tier 3 Cities: 5 – 7 business days
Remote/Rural Areas: 7–10 business days

Please note that delivery times are estimates and may vary due to weather conditions, courier delays, natural disasters, strikes, or other unforeseen circumstances.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment.

From time to time, NeemBrush may offer:

Free Shipping on selected products
Free Shipping above a minimum order value
Promotional shipping offers

These offers may change without prior notice.

5. Order Tracking

Once your order is shipped, you will receive:

Order confirmation
Shipping confirmation
Tracking Number (AWB)
Courier Partner details

Tracking details will be sent via Email, SMS, or WhatsApp (where applicable).

6. Delivery Attempts

Our courier partner will usually attempt delivery up to 2–3 times.

If the customer is unavailable after the maximum delivery attempts, the shipment may be returned to NeemBrush.

Additional shipping charges may apply for re-dispatch.

7. Incorrect Address

Customers are responsible for providing complete and accurate shipping information.

NeemBrush is not responsible for delays or delivery failures caused by:

Incorrect address
Incomplete address
Incorrect PIN code
Wrong contact number

If the order has not yet been dispatched, please contact us immediately to update your shipping details.

8. Delayed Deliveries

Although we strive for timely deliveries, delays may occur due to:

Weather conditions
Natural disasters
Government restrictions
Transport disruptions
Courier operational issues
High seasonal demand

NeemBrush is not liable for delays beyond our reasonable control.

9. Damaged Package

If your package appears damaged upon delivery:

Do not accept the package if it is severely damaged or tampered with.
Take clear photos or videos before opening.
Contact our support team within 24 hours of delivery.

Failure to report within the specified timeframe may affect claim eligibility.

10. Missing Items

If any item is missing from your order:

Contact us within 48 hours of delivery.
Provide your Order ID and an unboxing video showing the issue.

Our team will investigate and provide an appropriate resolution.

11. Cash on Delivery (COD)

Cash on Delivery may be available for selected locations.

NeemBrush reserves the right to:

Disable COD for certain PIN codes.
Cancel suspicious or unverifiable COD orders.
Contact customers for order verification before dispatch.

12. Refused Deliveries

If a customer refuses to accept a confirmed order without a valid reason:

Future COD orders may be restricted.
Shipping charges may not be refunded.

13. Force Majeure

NeemBrush shall not be held responsible for delays or failure to deliver due to circumstances beyond our reasonable control, including but not limited to:

Floods
Earthquakes
Pandemics
Government actions
War
Transportation disruptions
Internet outages
Courier strikes

14. Contact Us

For shipping-related questions or assistance, please contact us:

NeemBrush Customer Support

Phone: +91 99392 34658
Email: support@neembrush.shop
Business Hours:
Monday – Saturday
10:00 AM – 6:00 PM (IST)

By placing an order with NeemBrush, you acknowledge that you have read, understood, and agreed to this Shipping Policy.