Privacy Policy

Privacy Policy – NeemBrush

Effective Date: 30 July 2026

Welcome to NeemBrush (“Company,” “we,” “our,” or “us”). We are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, purchase our products, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

A. Personal Information

When you place an order, create an account, subscribe to our newsletter, or contact us, we may collect:

  • Full Name

  • Mobile Number

  • Email Address

  • Billing Address

  • Shipping Address

  • City, State, PIN Code

  • Country

  • Payment Information (processed securely through third-party payment gateways)

  • Order History

B. Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP Address

  • Browser Type

  • Device Information

  • Operating System

  • Pages Visited

  • Time Spent on Website

  • Referral Source

  • Cookies and Tracking Data

C. Marketing Information

If you choose to subscribe, we may collect:

  • Email Address

  • WhatsApp Number

  • Marketing Preferences

  • Product Interests

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Deliver products

  • Verify payments

  • Provide customer support

  • Send order confirmations

  • Share shipping updates

  • Improve website performance

  • Personalize your shopping experience

  • Prevent fraud and unauthorized activities

  • Respond to customer inquiries

  • Send promotional offers (only with your consent)

  • Comply with legal obligations

3. Cookies Policy

Our website uses cookies to:

  • Remember your preferences

  • Improve website functionality

  • Analyze visitor behavior

  • Provide a better shopping experience

  • Measure marketing campaign performance

You can disable cookies through your browser settings. However, some website features may not function properly.

4. Payment Security

We do not store your debit card, credit card, UPI PIN, CVV, or banking credentials.

Payments are securely processed through trusted third-party payment gateways using industry-standard encryption.

5. Shipping Information

To deliver your orders, we may share necessary information with shipping and logistics partners, including:

  • Name

  • Delivery Address

  • Contact Number

This information is shared only for order fulfillment.

6. Marketing Communications

With your permission, we may send:

  • Promotional emails

  • Product launch announcements

  • Discount offers

  • Festival offers

  • WhatsApp updates

  • SMS notifications

You can unsubscribe at any time by using the unsubscribe link or contacting us.

7. Information Sharing

We do not sell, rent, or trade your personal information.

We may share information only with:

  • Payment Gateway Providers

  • Shipping Partners

  • Website Hosting Providers

  • Analytics Providers

  • Government Authorities (when legally required)

8. Data Security

We implement reasonable technical and organizational measures to protect your information, including:

  • SSL Encryption

  • Secure Payment Processing

  • Password-Protected Systems

  • Restricted Employee Access

  • Regular Security Updates

  • Website Monitoring

While we strive to protect your information, no internet transmission or electronic storage method is completely secure.

9. Data Retention

We retain your personal information only for as long as necessary to:

  • Complete your orders

  • Provide customer support

  • Maintain business records

  • Comply with legal, tax, and regulatory requirements

  • Resolve disputes

10. Your Rights

Depending on applicable laws, you may have the right to:

  • Access your personal data

  • Correct inaccurate information

  • Update your profile

  • Delete your account (subject to legal obligations)

  • Withdraw marketing consent

  • Request a copy of your personal information

To exercise these rights, please contact us.

11. Children’s Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children.

12. Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for their privacy practices. We encourage you to review their privacy policies before providing any personal information.

13. International Data Transfers

If you access our website from outside India, your information may be transferred to and processed in India, where our servers or service providers are located.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements.

Any updates will be posted on this page along with the revised Effective Date.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

16. Consent

By accessing or using the NeemBrush website, creating an account, or placing an order, you acknowledge that you have read, understood, and agreed to this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.

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